Bouteille d'eau S4

I've got to start off by saying 6 on 5 Stars! We all read reviews of less than 1 on 5, so if we can go ultra negative, we can go ultra-positive. I had work done by S4 Suspension back in 2019, bit expensive, but solid. Last year I noticed my front suspension was going (Hey my bike is almost 20 years old, so expected) I admit the bill was higher than the original quoted. I got mad about it being so high, and I was out of line in how I handled it. I cooled off, and apologized to the staff, and they did the work. They found a problem, a bit more, but I was informed, one of those in for a penny in for a pound deals. While talking about the front shock, something felt off about the back. They wanted to check it out. Yup, another problem. Hey, this is 6 year old repair work? Would you hold your can mechanic liable for 6 year old repair work? Nope, same deal here. I've worked with some shops where they believe you are the center of their universe, and if you do not respond within say 24-48 hours. They get upset. S4 Suspension understands you have a life, and if you are going to green light repairs it takes time. They don't have a problem explaining why the work need to be done, similar to a professional mechanic. This is part of why I am giving them such high marks. No one wants to go to say the dentist, a mechanic, an accountant, or any trained and paid professional of that caliber and not understand the work involved. Despite my bike being there for longer than expected, 0 storage fees. I wish this were the end, but it's not. For several reasons, my bike needed custom work. I expected a hack job, like your Uncle Sal with a blow torch. Nope, smooth as silk, barely see it. They even did a good job in matching the fork to the bike, not some, "It'll work, go with it." I asked for and received a briefing on the new fork, no problem. They even helped me load it into my car. I expected after all this work for the bike to feel different, let's be fair here, the front and back shocks had been changed out. I took the bike for a ride recently, and performed flawlessly, not just can it ride and not shake apart. I mean I did fine balance tests, and no problems. I am going to be frank, yes I had expensive work done on my bike, but from all appearances, it was worth every penny. The issues that plagued it have been resolved. The staff acted professionally on every level. I have no problem recommending people go here to get their suspension worked on.